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We want you to be completely satisfied with your purchase. If you wish to return an item, please follow the process below:
1. Notification:
To initiate a return, please email us within 28 days of purchase. In your email, include:
o Your order number
o The reason for return
2. Return Collection:
Once your return request has been received and approved, we will arrange for our courier to collect the item from your address. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
3. Condition of Return:
All items must be returned in their original condition and packaging.
4. Refund or Exchange:
Refunds or exchanges will be processed once the returned item has been received and inspected.
Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging. Your return must be in a re-sellable condition.
All returns must be accompanied by a valid Kaddys Toy receipt or, for online returns, your dispatch confirmation email including your order reference (UK) number.
You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.
Once the unwanted item is received back to the warehouse, it will be checked and, if it meets our return policy conditions, we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
Info: You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days, please contact us.
We are happy to exchange or refund items if returned to a store, provided the goods are unused, unopened, in original packaging with all materials, manuals, and accessories intact and accompanied by a valid Kaddy’s Toys receipt.
If returning an online order, please have the bank card used to place the order with you in order to avail of a refund.
We reserve the right to refuse redress if the return falls outside of our unwanted returns policy / terms & conditions.
Items paid for in-store and delivered to the customer’s home address should be returned to your local store in the event that an exchange or refund is required, in line with our in-store returns policy.
The acceptable forms of redress for any return, whether online or in-store, are a repair, replacement, refund, or Gift card.
If an item is deemed faulty following inspection and returned within 30 days of purchase, we will offer an exchange or a refund. After 30 days, we may offer to repair, a gift card to the value of the item, or a replacement of the same item (subject to stock availability).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
Refunds:
You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days, please contact us.
Pre-Order Cancellation:
You can cancel or update your payment details on your pre-order in your Kaddys Toys Account as long as stock has not been allocated to your order.
You can amend payment details on your pre-order in your Kaddy’s Toys Account. If you do not have an account, you can do so on our manage your pre-order page.
Cooling Off Period:
There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation no later than 14 days after the receipt of goods by emailing us at kaddystoyshop@gmail.com.
We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order, all other items not being returned will continue to incur the original delivery charge.
Returning Incorrect Items:
Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description from the items ordered. Where you have received incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered.
Where the correct item has been delivered and the incorrect item has not been collected or returned to us, you will be liable for the cost of the incorrect item(s).
Forms of Redress:
The acceptable forms of redress for any return, whether online or in store, are a repair, replacement, refund, or Gift card.
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